Returns and refunds

We do not accept returns, and we do not refund

All sales are final. We do not take products back and we do not issue refunds, exchanges or credit notes, including for a change of mind, an order placed by mistake, or a product that turned out not to suit the job.

This is not us being difficult. These are chemicals. Once a container has left our counter we cannot know how it has been stored, decanted or diluted, and we will not resell it to the next customer as genuine, unopened stock. The traceability that makes this shop worth buying from is the same thing that makes a return impossible.

So ask us first

We would much rather spend ten minutes on WhatsApp working out whether a product suits your job than take your money for the wrong thing. Tell us the surface, the soiling and the equipment you have, and we will tell you what to use - including when the answer is a cheaper product, or nothing at all.

Every product page carries the maker safety data sheet and says what the product must never touch. The support page has a dilution calculator and the questions we answer most often.

If we got it wrong

If we send you the wrong item, or an item you did not order, tell us on WhatsApp and we will put it right. That is our mistake to fix, not a return.

Check your order before you leave the counter, and check it against the delivery note when a courier hands it over.

Your statutory rights

Nothing on this page removes any right you have under Sri Lankan consumer law. Where the law requires a remedy for goods that are faulty or not as described, that right stands regardless of what is written here.